Melbourne Airport has been running a comprehensive trial of SITA’s self-service boarding technology.
A self-boarding gate has been in operation at Melbourne’s international terminal (T2) for the past three months where passengers have scanned their own boarding passes to gain access to the aircraft.
“As Melbourne Airport focuses on optimising the efficient use of assets, technology and innovation play an increasing role in providing better customer service,” Melbourne Airport’s Michael Jarvis said in a statement on Tuesday.
SITA and Melbourne Airport worked together during the trial to identify improvements to be implemented into future updates of the self-boarding system.
Results of the trial are currently being analysed, with the airport assessing the system’s speed of processing, passenger perception and accuracy.
The self-boarding technology is based on SITA’s common-use platform, which has already seen self-service check-in kiosks and automated bag drop facilities installed at Melbourne Airport.
“Working closely with expert vendors and service providers, like SITA, facilitates the testing of world-class solutions at Melbourne Airport and allows our passengers to be among the first to experience leading-edge technology that will improve their experience,” Jarvis said.
