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Malaysia Airlines to expand network economy offerings

written by Sandy Milne | June 22, 2020
A file image of Malaysia Airlines and Singapore Airlines aircraft side by side at Adelaide Airport. (Rob Finlayson)
A file image of Malaysia Airlines and Singapore Airlines aircraft side by side at Adelaide Airport. (Rob Finlayson)

Malaysia Airlines is set to expand its economy class flexible-fare options, with the new seats available across the network beginning 22 June.

Previously limited to domestic, ASEAN and south Asian destinations, passengers will now have access to all three fare options (Lite, Basic, and Flex) to all destinations except Japan and Saudi Arabia.

Passengers travelling on the Kuala Lumpur–Singapore route will have the option of Shuttle Fare instead of regular Flex, which the airline said will be “specially catered to seasoned and regular passengers who make multiple trips on the route and desire more flexibility in their travel plans”.

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“With the world slowly recovering from the brunt of the COVID-19 pandemic, and as our passengers begin to travel again, Malaysia Airlines seeks to take them to the skies without the burden of worry, with a truly hassle-free experience,” said group chief executive Captain Izham Ismail.

“Putting their needs as priority, we took the time to listen and gain invaluable insight to our passengers through extensive feedback, and from there we redesigned, redefined and are proud to introduce our enhanced fare family, providing our dear customers with a comprehensive product that caters to their every need, no matter the nature of travels.”

Like many other carriers around the world, Malaysia Airlines is looking to promote flexibility in order to coax uncertain customers back to flying.

While major airlines like Delta, United, and Virgin Atlantic have waived change fees, Malaysia Airlines will allow passengers arriving early at the airport to travel on earlier flights should the opportunity arise.

Flex Fare passengers will also be able to pay extra to skip check-in, boarding, and baggage queues, as well as to opt into the “Neighbour Free Seat” scheme.

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As the airline begins to phase in domestic and international service, it reports steep discounts to ticket prices to encourage travel.

According to Malaysia Airlines, Flex Fare passengers will travel at 50 per cent off, with a 10 per cent discount on subsequent next Economy Flex purchases.

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