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Air India returns to Zurich after 27-year hiatus, partners with dnata for ground services

written by Newsdesk | July 1, 2024

Air India is set to resume flights to Zurich after a 27-year absence, partnering with global air services provider dnata for ground handling operations.

dnata has secured a multi-year contract to provide passenger, ramp and baggage services for Air India’s new four-weekly service between Zurich and Delhi.

The airline will operate Boeing 787-8 aircraft on the route, with dnata expected to handle over 50,000 passengers on more than 200 annual flights.

Willy Ruf, Managing Director of dnata Switzerland, said: “We are delighted to welcome Air India back to Zurich and thank them for putting their trust in dnata’s services.”

He added: “We look forward to working with the airline’s local team to ensure smooth and timely operations of flights, and provide customers with a best-in-class airport experience.”

dnata currently operates at two Swiss airports – Zurich and Geneva – providing ground handling and cargo services to over 30 airlines with a workforce of 1,100 employees.

In the 2023-24 financial year, dnata handled over 12,000 flights at Zurich Airport, processing more than two million passengers and 46,000 tonnes of cargo.

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The company, established in 1959, offers ground handling, cargo, travel, catering and retail services in more than 30 countries across six continents.

During the 2023-24 financial year, dnata’s teams globally handled over 778,000 aircraft turns, moved 2.9 million tonnes of cargo, and uplifted 123 million meals.

The partnership marks a significant milestone for Air India as it re-enters the Zurich market after nearly three decades, potentially boosting connectivity between Switzerland and India.

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