Airports Council International (ACI) World has announced that Guangzhou Baiyun International Airport will host the 2025 ACI World Airport Experience Summit from 8-11 September in Guangzhou, China.
The announcement was made at the closing ceremony of the 2024 ACI World Customer Experience Summit and Exhibition.
Justin Erbacci, ACI World Director General, said Guangzhou Baiyun International Airport would be “a fitting host for the premier airport event dedicated to customer and employee experience”.
“As China’s busiest airport, it is a vital node on the world network and handled more than 63 million passengers in 2023,” Mr Erbacci said.
He noted the airport’s 142 per cent growth rate last year as evidence of its “incredible resilience and emphasis on its customers and employees”.
Guangzhou Baiyun International Airport was China’s busiest airport in 2023, continuing a trend that began in 2020. It also briefly held the title of world’s busiest airport during the first year of the COVID-19 pandemic.
The airport handled over 73 million passengers in 2019, prior to the pandemic.
Mr Wang Xiaoyong, Chair of Guangzhou Baiyun International Airport Co., Ltd, extended an invitation to aviation industry peers and friends from around the world.
“We look forward to your visit to this beautiful city to participate in this top event in the global aviation industry,” Mr Wang said.
He highlighted Guangzhou’s 2,200-year history and its status as a cultural and economic hub in southern China.
Mr Wang added that Guangzhou Baiyun International Airport is “committed to improving the passenger experience and constantly pursuing technological innovation and excellent service as it aims to become a world-class gateway”.
The selection of Guangzhou as the host city underscores China’s growing importance in global aviation, with its expanding network of airports and airlines positioning the country as a major hub for international travel and trade.
