Singapore Airlines (SIA) has won the Roy Morgan Research 2023 International Airline of the Year Award in their annual Customer Satisfaction Awards held in Melbourne.
SIA was recognised as the Best International Airline for customer satisfaction, rated first against major international airlines serving Australia.
SIA Regional Vice President South West Pacific Louis Arul expressed his delight and thanks following the announcement, stating that the award reflects the company’s commitment to service excellence and the contribution of colleagues in Australia and across the world.
“Australia is one of our most significant markets, and our customers’ comfort, travel experience and safety remains our core focus,” Arul said.
“This is the fourth time SIA has received this prestigious award, and we are honoured and grateful to be recognised again.”
Roy Morgan CEO Michele Levine said Singapore Airlines has been consistently regarded as providing the highest customer satisfaction for international airlines for several years.
“Singapore Airlines has won a fourth straight Roy Morgan Annual Customer Satisfaction Award as the International Airline of the Year – winning in 2018 & 2019 (pre-pandemic), and since the pandemic ended, winning both 2022 & 2023,” Levine said.
“The four straight wins match the four straight wins for Singapore Airlines from the inaugural award in 2012 through to 2015.”
Levine noted that the international airline business is an extremely competitive one with many international carriers flying to Australia and around the world.
“Since the pandemic restrictions eased in 2022 it has been Singapore Airlines to re-emerge as the favoured airline for Australians with high levels of customer service and delivering an unprecedented level of customer satisfaction over many years,” she said.
“Singapore Airlines won six monthly satisfaction awards in 2023 with an average customer satisfaction of 93.4% to edge out Emirates with five monthly satisfaction awards at an average of 92.6% and Air New Zealand in third with an average customer satisfaction of 90.6% during the year.”
Since 1967, Singapore Airlines has connected Australia to the world through its award-winning hub, Singapore Changi Airport.
Today, Singapore Airlines and its Low-Cost subsidiary Scoot operate over 150 weekly flights from seven cities across Australia connecting to the global SIA and Scoot network of 120 destinations in 36 countries.
The airline continues to invest in new products and services to provide additional benefit to customers around the world, including lifestyle rewards app Kris+ and travel experiences platform Pelago.
For more information, please visit www.singaporeair.com.
