Although often criticised by the media for its poor handling of certain scenarios, Jetstar has launched a 10 point ‘Jetstar Customer Guarantee’ which will apply across its Australia, New Zealand and Singaporean operations. The charter includes commitments to safety, low fares, privacy, informing passengers of operational changes and promises to deal promptly with issues and
Abu Dhabi based Etihad Airways has been awarded seven extra frequencies per week to Australia’s gateway cities following negotiations between the UAE and Australian governments in Canberra this week. The new capacity grants will allow Etihad to operate an additional seven weekly services to gateway destinations of Melbourne, Sydney, Perth and Brisbane. The airline has
Strategic Airlines has confirmed that it plans to start services on the Perth-Denpasar route from mid year, as well as lead a push into the lucrative resource charter market, with the arrival of its Perth based A320 in early February. The A320 is configured in a 180-seat, all economy layout and will initially be used
QantasLink is reinstating its Sydney to Mount Hotham flights from June 25 to September 12, with an average three times per week service over the two and a half month period. “The flights will operate on selected Thursdays, Fridays, Sundays and Mondays during the season to enable people to make a weekend or longer holiday
British Airways has placed its new first class product into service, initially on services from London to Chicago. The upgraded suite includes a 60 per cent wider bed at the shoulders, personal wardrobe and electronic blinds, leather bound writing table and a 38cm personal IFE screen. Also included in the suites is a buddy seat,
AirAsia has announced that it is entering into a joint venture with privately owned VietJet Air to start a low cost carrier in Vietnam. AirAsia has taken a 30 per cent stake in the VietJet for an unspecified amount, which was approved by the Vietnamese Ministry of Transport on February 9 with the carrier to
